Shipping Policy

Additional Shipping Information

• ⏳ Cut-off Time for Next Working Day Delivery: 5 PM
• 📦 Order Processing: Orders placed before 5 PM will be delivered the next working day.
• 🚛 Shipment Preparation: Within 24 hours of order placement.
• 📅 Delivery Days: Monday - Saturday (9:00 AM – 7:00 PM).
• 💰 All charges mentioned are excluding 5% VAT.

Important Notes

• ⚠️ Duboxx.ae does not provide services to OFAC sanctioned countries.
• ⚠️ Multiple shipments may result in multiple charges on your statement.
• ⚠️ Refunds will be processed only through the original mode of payment.

Order & Pick Up

Now you can place an order online and collect it from our Duboxx Collection Point at:

📍 Al Quoz 1, Warehouse No. 5, Al Asayel St, Dubai

• ✅ Collection Notification: You will receive an SMS, WhatsApp, or Email when your order is ready.
• ✅ Order Ready Time: 2-4 Hours (Must be collected within 3 days).
• ✅ Collection Timings: 9:00 AM - 7:00 PM.

Refund, Exchange & Cancellation Policy

Return / Refund / Exchange / Cancellation Policy

When and on what terms can you return the shipment?

At Duboxx, we are committed to making your purchase experience as seamless and delightful as possible.

Case 1: Ordered the Wrong Size/Item

If you have received an item in good condition but ordered the wrong size/item, you can return or exchange it by emailing us at

Inquiry@duboxx.com

Delivery & Collection Charges may apply based on location.

Case 2: Received a Damaged Item

If you receive a damaged item, please email us within 24 hours at

Inquiry@duboxx.com

Refund Terms

No cash refunds will be made. Instead, we will issue store credit valid for 12 months.

Large/Jumbo-Sized Boxes mentioned in the item description are exceptions (No Return, No Exchange).

Order Cancellations

Orders can be canceled within 24 hours of placement. Refunds will be made to the original payment method and may take up to 45 days.

Editing Orders

Orders can be edited until 5 PM on the same day of placement.