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Custom Packaging Terms & Limitations

1. Indicative Pricing for Orders Placed on the Website

All prices displayed on the website are indicative and provided for reference purposes only.

Final pricing may vary based on:

  • Product specifications

  • Artwork requirements

  • Quantity ordered

  • Material selection

  • Printing and finishing options

  • Delivery requirements

  • Other customization factors

2. Order Confirmation

Final product specifications, pricing, production timelines, and order details will be confirmed by our team before production begins.

All orders must be confirmed with:

  • Signed and stamped LPO (Local Purchase Order)

  • Approved quotation signed on all pages

3. Material Availability

All materials, colours, finishes, accessories, and packaging components are subject to availability at the time of order confirmation.

If any material becomes unavailable, suitable alternatives may be proposed for customer approval.

4. Order Acceptance

Duboxx Packaging reserves the right to accept, reject, cancel, or refuse any order at its sole discretion, including but not limited to circumstances involving:

  • Technical limitations

  • Operational constraints

  • Supply chain disruptions

  • Legal compliance issues

  • Artwork or trademark concerns

Technical Printing Terms

General Printing Disclaimer

Due to manufacturing and printing processes, slight variations may occur in:

  • Colour

  • Material texture

  • Print alignment

  • Finishing

  • Product dimensions

  • Overall appearance

Such variations are considered industry standard and shall not be regarded as defects.

Artwork Requirements

Customers must provide print-ready, high-resolution artwork in AI (Adobe Illustrator), SVG, or vector PDF format.

Customers are fully responsible for all text, graphics, and content submitted.

Minor placement and alignment adjustments may be made by our design team and shared for approval at no additional cost.

Flexo Printing

Flexographic printing is best suited for regular and dark colours.

Please note:

  • Light or pastel shades may show visible colour variation.

  • Printed ink may spread and appear visible due to the nature of the printing process, and this must be accepted.

  • Kraft paper colour may differ slightly from digital previews and samples.

  • Variation in print placement must be accepted.

  • One-time printing block charges may apply and will be confirmed before production.

For highly accurate colour matching, offset (CMYK) printing is recommended along with approved colour references.

Offset Printing

Offset printing is recommended for:

  • Premium packaging

  • Full-colour printing

  • Laminated products

  • High-resolution artwork

  • Precise colour reproduction

Differences may occur between the colour seen in the digital file and the actual printed sample, as colours on screen are represented in RGB, while printing is represented in CMYK.

Colour codes should be approved using a physical colour code book.

Size & Quantity Tolerances

The following production tolerances are industry standard and must be accepted:

Quantity Variation

  • A ±10% quantity variation may occur.

  • Any difference will be adjusted through:

    • Additional billing, or

    • Refund/credit adjustment

Size Variation

  • A ±0.5 cm size variation may occur.

  • Up to 5% deviation in dimensions shall be considered acceptable.

Production & Delivery Timeline

Custom Boxes & Bags

Production timeline: 15–20 working days

This timeline starts from the date of:

  • Final artwork approval

  • Advance payment receipt

Food & Beverage Packaging

Production timeline: 6–8 weeks

This timeline starts from the date of:

  • Final artwork approval

  • Advance payment receipt

Delivery & Handling

Customer Responsibilities

Customers are responsible for unloading goods upon delivery.

If labour or forklift assistance is unavailable, additional unloading charges may apply based on quantity and location.

Free Zone Deliveries

Customers must arrange all necessary:

  • Entry permits

  • Gate passes

  • Access documentation

Any delay caused by missing documentation will be the customer’s responsibility.

Additional Delivery Charges

Additional charges may apply for:

  • Special packaging requirements

  • Specific delivery schedules

  • Free zone deliveries

  • Deliveries outside city limits

Unless specifically stated as “Free Delivery,” delivery charges may apply.

Storage Policy

Customers must arrange collection or accept delivery within 7 calendar days of notification.

Failure to do so may result in:

  • Storage charges

  • Order cancellation

  • Forfeiture of payments already made

Order Cancellation & Refund Policy

Orders cancelled after LPO issuance or advance payment are subject to partial or full deductions based on work completed.

Design, material procurement, tooling, printing blocks, and production costs already incurred may be deducted from any refund amount.

Additional Conditions

Prices are based strictly on the specifications provided at the time of quotation.

Any changes to the following may result in revised pricing:

  • Dimensions

  • Materials

  • Printing methods

  • Finishing options

  • Delivery requirements

Unless agreed in writing, we do not provide:

  • Technical Specification Sheets

  • Quality Assurance Certificates

  • Certificate of Origin

  • Compliance Documentation

Legal & Trademark Requirements

For all printed products, customers must provide:

  • Valid trade license

  • Relevant supporting documents, if requested

Duboxx Packaging reserves the right to reject any artwork, design, logo, or content that may:

  • Violate trademark laws

  • Infringe intellectual property rights

  • Breach local regulations

  • Contain prohibited content

Damages, Claims & Disputes

Any damage, shortage, or issue must be reported within 24 hours of delivery.

Contact Details

Email: inquiry@duboxx.com
WhatsApp: +971 56 500 6775

Resolution Options

Where applicable, Duboxx Packaging may offer one of the following remedies:

  • Reproduction of goods within 7–15 working days

  • Mutually agreed discount

  • Credit note for future orders

  • Refund through the original payment method

Resolution will be determined after review and verification of the claim.

Acceptance of Terms

By approving the quotation, issuing an LPO, making payment, or placing an order, the customer confirms that they have read, understood, and accepted all terms and conditions stated above.

Details for Bank Transfer

Account Holder: DUBOXX PACKAGING MATERIALS TRADING LLC
Bank Name: EMIRATES NBD PJSC
Branch: Al Quoz Branch
A/C No.: 1015776147701
IBAN: AE410260001015776147701
Swift Code: EBILAEAD