Custom Packaging Terms & Limitaions

A) Delivery Timeline

• Custom Boxes/Bags: 15–20 working days from the date of final artwork approval and advance payment.

• Food & Beverage Packaging: 6–8 weeks after final artwork approval and advance payment.

• Unloading: The customer is responsible for unloading. If no labor/forklift is available, unloading charges may apply based on location and quantity.

B) Delivery & Handling Charges

• Deliveries inside free zones require the customer to issue all necessary access documents or passes.

• Additional charges may apply for:

  • Special packing

  • Specific time deliveries

  • Free zone deliveries

  • Deliveries outside city limits
    (unless explicitly stated as "free delivery")

• Clients must take delivery within 7 days of notification. Delays beyond this period may incur storage charges or cancellation without refund.

C) Payment Terms

• Custom Packaging: 50% advance payment, 50% before or at the time of delivery.

  • If partial delivery is requested, full balance payment must be made at the time of the first partial delivery.

• Payments made via card or online link are subject to a 2.99% transaction fee.

• The final invoice amount may vary based on the actual quantity; refer to the final invoice post-production.

D) Technical Printing Terms

• The customer must provide ready-to-print, high-resolution artwork in PDF format.

• We are not responsible for any text or image content provided by the client.

• Placement adjustments and artwork alignment will be done by our team and sent for approval at no additional cost.

Flexo Printing:

• Best suited for regular, dark colors. Light or pastel colors may have noticeable variations.

• If high-accuracy color is required, we recommend Offset (CMYK) printing and provision of accurate color codes.

• Paper shade (especially kraft) may vary slightly from samples or digital previews.

• Up to 5% variation in print placement must be accepted.

• One-time block charges may apply and will be confirmed at block processing.

Offset Printing:

• Suitable for high-quality, laminated, and full-color print jobs.

E) Technical Size & Quantity Tolerances

• A ±10% variation in quantity must be accepted. Adjustments will be made via refund or additional billing.

• A ±0.5 cm variation in size, or up to 5% size deviation, must be accepted.

F) Order Cancellation & Refunds

• Orders canceled after LPO issuance or advance payment are subject to partial or full deduction depending on the work completed.

G) Additional Conditions

• Prices quoted are based on provided specs. Changes in size, material, printing method, or delivery terms may alter the price.

• We do not provide:

  • Technical specification sheets

  • Quality assurance certificates

  • Certificate of origin
    (unless explicitly agreed in writing)

• This quotation is indicative. Final billing will be based on the final invoice shared post-production.

H) Offer Validity

• The quotation is valid for 7 days from issuance.

• Any change in raw material prices beyond this period may lead to automatic cancellation of the quote and issuance of a revised one.

I) Order Confirmation

• All orders must be confirmed with a signed and stamped LPO and quotation approval on all pages.

J) Legal & Trademark Documentation

• For printed items, clients must provide a valid Trade License and supporting documents.

• We reserve the right to reject any artwork or content that violates legal or trademark restrictions.

K) Damages & Disputes

• Any issues or damages must be reported within 24 hours of delivery via email (inquiry@duboxx.com) or WhatsApp (+971 56 500 6775).

• If issues fall outside our standard terms, we may offer:

  • Reproduction within 3–15 working days

  • A mutually agreed-upon discount

  • A credit note for future use or refund in the original payment method

With best regards,
Customer Signature & Company Stamp